FAQ's

Do you offer free shipping?

Yes, we offer free AUS shipping on orders over $200AUD.

What size should I order?

On each product page we try to include a detailed size guide and model information. If a style runs large or small, we clearly note it. Still unsure? Email us — we’re happy to help you choose the perfect fit.

How long does shipping take?

Standard shipping: 3–7 business days
Express shipping: 1–3 business days
(Shipping times may vary during peak periods.)

Do you offer local pickup?

Yes — from Kanimbla, QLD 4870.
Select “Local Pickup” at checkout.

Can I change or cancel my order?

If your order hasn’t been packed yet, we’ll do our best to help. Email us ASAP at info@acristaldicollection.com.au.

Do you restock sold‑out items?

Some styles restock - others are limited edition.
Join our mailing list or follow us on Instagram for restock alerts.

Do you offer gift cards?

Yes! Digital gift cards are available and valid for 3 years.

Do you offer returns or exchanges?

No.  A Cristaldi Collection does not accept refunds simply for a change of mind.  We do however, want you to be absolutely happy with your purchase, so we happily offer our customers the option to return your product and either exchange the item for a different size or receive a store credit (with 3 years expiry). 

Terms and conditions apply, so please see our Returns Policy for full details

Do I have to pay for return shipping?

Yes.  Return shipping for change of mind or incorrect fit is borne by the customer and non-refundable.  Please keep your tracking details as A Cristaldi Collection is not liable for returns lost in transit. 

If you have received a faulty or incorrect item, we will bear the return shipping cost.  

How do I return an item?

We have a user-friendly Returns Portal where you can lodge your return online. 

Click the profile icon in our stores navigation, or go to the returns page, and then request a return. 

How long will my return take to be processed?

Please allow up to 5 business days for processing once your return has been received.  You will receive your store credit via your nominated email address at the time you placed your order.  Please check your junk/spam folder in case you haven’t received it after the 5 business days. 

If you have any issues with your return, please email us at info@acristaldicollection.com.au and we will look into this for you. 

Can you hold an item for me?

Unfortunately, we are unable to hold an item or place stock aside for orders and exchanges.

I need help with sizing, what can I do?

A Cristaldi Collection stocks a wide variety of brands, so unfortunately we are unable to apply a one-size fits all sizing chart.  Sizing may vary!! But rest assured, we are more than happy to help with any sizing requests or queries you may have to make sure you can choose the perfect fit each and every time! 

If you are looking for the particular measurements or help with sizing, please just email us with your query at info@acristaldicollection.com.au